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Get Your Embed Code

Go to dashboard.ourguide.ai/dashboard/deploy/widget and copy your embed code: 
<script
  src="https://dashboard.ourguide.ai/ourguide-b2b-widget.iife.js"
  data-api-url="https://dashboard.ourguide.ai"
  data-product-id="YOUR_PRODUCT_ID"
></script>

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Get Your Security Key

Same page — click the eye icon to reveal. Use this to sign JWTs for Identity Verification.
Keep your security key secret. Never expose in client-side code.

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Pre-launch Checklist

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Agent

  • Name and instructions configured
  • Tested in Sandbox

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Knowledge Base

  • Docs uploaded / website crawled
  • Agent answers common questions correctly

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Integrations (if applicable)

  • OpenAPI spec uploaded
  • Auth configured
  • Tools enabled in Actions

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Identity (if applicable)

  • JWT endpoint implemented
  • identify() called in frontend
  • resetUser() called on logout

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Test in Production

1

Visit your site

The widget should appear in the bottom-right corner.
2

Test as anonymous user

Ask general questions and verify the agent responds correctly.
3

Test as authenticated user

If using identity verification, log in and verify personalized responses.
4

Try common questions

Test the questions your users are most likely to ask.
5

Verify tool actions work

If using API integrations, trigger tool actions and confirm they execute correctly.

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Monitor

Use the Activity dashboard to track conversations and spot issues. You can:
  • View live and past conversations
  • See which tools are being called
  • Identify common questions that need better answers
  • Monitor error rates and response quality